Reference

Open surematka with legal clarity

Our legal page puts account terms, privacy rights, cookie choices, and India access rules in one place before you open your account.

Local law appliesAccount termsData requestsCookie controls

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Check access rules before you join

surematka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Before you create or use an account, read these legal terms as the rules for access, data use, verification, cookies, content rights, and dispute contact. surematka is available in India only where local law permits, and your eligibility may change if your state, device location, or

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account details do not meet those rules. We may ask for identity, address, or payment proof when required to check account ownership, prevent misuse, or process a withdrawal request. UPI, Paytm, and PhonePe references help us match wallet activity with your account, but we do not
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ask for your PIN or full banking password. If a term changes, we show the updated date and keep the wording clear so you can decide whether to continue using the account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Use support for legal requests

Legal questions need a clear trail, so we keep contact paths separate from general lobby help.

Email legal desk Send requests about terms, privacy, cookies, account status, or document checks to our legal email. Include your account ID, mobile number, and the payment reference if your query involves UPI, Paytm, or PhonePe.

Live chat escalation Ask chat to route a legal matter to the compliance team when you need faster acknowledgement. We record the chat ID, time, and your stated request so follow-up stays tied to the same case.

Account document channel For identity or address document matters, upload only through the secure account area requested by support. Do not send card images or unrelated files; we ask only for what the legal check needs.

DATA CONTROL

Control your data and account records

The policy work behind your account is practical: we collect what is needed to run access checks, secure the wallet, process support matters, and meet legal duties.

Data we collect

We may hold your name, mobile number, login activity, device signals, wallet references, and support messages. These records help us confirm account ownership, keep sessions secure, and respond when you raise a legal request.

Cookie choices

Cookies support login sessions, language settings, fraud checks, and page performance. You can change browser cookie settings, but blocking required cookies may affect account access or make verification steps repeat more often.

Account security

We check unusual access patterns, repeated password failures, and payment mismatches before allowing sensitive changes. If you lose access to your mobile number, support may ask for documents before changing account details.

Record retention

Some records are kept for legal, tax, payment, or dispute reasons after an account is closed. When retention is no longer needed, we delete or mask records according to the relevant legal basis.

Correction requests

If your name, mobile number, email, or address is wrong, contact support with the correct detail and matching proof. We check the request before changing records that affect access or withdrawal verification.

Legal contact

For privacy, cookie, access, or terms questions, use the legal contact path and include enough detail to identify the account. We answer through the channel linked to your account where possible.

Ask legal questions before you join

This FAQ focuses only on legal terms, access rules, data handling, cookies, and account rights. If you are unsure whether you can open or keep an account from your location, check local law first and contact us before adding payment records. We will explain the relevant policy path without asking for your UPI PIN, Paytm password, or PhonePe password.

Access depends on local law and is available only where local law permits. If your state rules, device location, or account details show that access is not allowed, we may restrict or close access.

You can ask to access, correct, or remove certain account records where the law allows. Some records may stay with us for payment, tax, security, or dispute reasons until the legal need ends.

We may request proof to confirm account ownership, handle withdrawal checks, investigate disputed access, or meet legal duties. We ask through secure channels and only request documents relevant to the legal check.

Payment references help us match wallet activity with your account and check disputed transactions. We do not ask for your UPI PIN, banking password, Paytm password, or PhonePe password during any legal check.

You can change cookie settings in your browser and contact us about cookie use. Some cookies are needed for login, security checks, and account continuity, so blocking them may affect access.

Contact the legal desk with your account ID, registered mobile number, date of the decision, and the reason you disagree. We check the case trail and reply through an account-linked channel.

When terms are updated, we show the revised date and make the current wording available on this page. If you keep using the account after a change, the updated terms may apply.

Open surematka with legal clarity

Use support for legal requests

Control your data and account records

Data we collect

Cookie choices

Account security

Record retention

Correction requests

Legal contact

Ask legal questions before you join

01 Can I access the account from anywhere in India?

02 What rights do I have over my account data?

03 Why do you ask for identity or address proof?

04 How are UPI, Paytm, and PhonePe records used?

05 Can I ask for cookies to be changed or blocked?

06 How do I dispute a legal decision on my account?

07 What happens when legal terms change?

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