Reference

Open your account under clear terms

Our Terms & Conditions set the rules for your account, wallet, Live Baccarat tables, Ganesha Fortune rooms and sportsbook entries in one place, so you know what applies…

India law appliesUPI terms notedWallet checks explainedAccount security clauses

Explore the Lobby Read FAQ

Explore terms shaped for India access

surematka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions are written for the way an India account is used: identity checks, wallet entries, game sessions, settlement records and help conversations are all covered. They explain when we may verify a name, pause a payment instruction, correct a balance display, refuse an

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action that conflicts with the agreement, or ask for more documents before a withdrawal. Access and eligibility depend on local law and are available where local law permits; nothing in the terms should be read as permission to use the service where your local rules do
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not allow it. If a UPI, Paytm or PhonePe transaction is delayed, the wallet record and provider reference help us apply the same terms consistently.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP ROUTES

Check out help for term questions

A term should not feel hidden when it affects your account. If you are unsure about identity checks, wallet settlement, a blocked login, a changed mobile number or a withdrawal clause, contact…

Terms email desk Write to our terms desk with your registered mobile number, the clause you want checked and any payment reference. We answer in plain language and keep a record with your account file.

Live chat clause check Use live chat when a term affects an active game session, wallet entry or login attempt. Share the screen name and time stamp so our team can match the clause to the record.

Withdrawal term queries For withdrawal clauses, send the bank or wallet reference, requested amount and identity check status. We use those details to explain which term applies before we ask for any extra document.

ACCOUNT CARE

Browse how we apply account terms

The Terms & Conditions also describe how we handle account data while you use surematka. We keep records that connect login activity, cookies, wallet movements, device signals and support messages to your…

Data handling

We collect account details, login records, wallet entries and support messages only for purposes described in the Terms & Conditions. Those records help us verify ownership, handle disputes and apply account clauses.

Cookie records

Cookies help us recognise your browser, keep your session active and spot unusual access under the Terms & Conditions. You can clear them, but some account checks may repeat afterward.

Account security

The terms allow us to ask for extra checks when a password reset, device change or unusual wallet action appears. This protects your account record before another login or withdrawal proceeds.

Retention timing

We retain account and payment records for legal, accounting and dispute reasons described in the Terms & Conditions. When those reasons end, we remove or anonymise data where applicable rules allow.

Contact path

If a clause affects your data, email support with your registered mobile number and the exact request. We route it to the team that handles account terms and data records.

Change requests

You may request correction of spelling errors, outdated contact details or mismatched account records. We check identity first, then update the data if the Terms & Conditions and law permit.

Discover answers on account terms

These answers explain how the Terms & Conditions work when you open an account, use UPI, Paytm or PhonePe, request a withdrawal, change personal details or contact us about stored data. They are not a replacement for the full agreement, but they help you understand the clauses before you continue.

Yes. The terms explain eligibility, account checks and access rules. Access depends on local law and is available where local law permits, so you should confirm your local position before using the account.

The payment clauses explain how wallet credits, failed transfers, provider references and withdrawal checks are handled. Keep your UPI, Paytm or PhonePe receipt because we may need it to match a transaction.

The terms allow us to hold details needed for account access, security, payments, game records and support. This can include your registered mobile number, login times, wallet entries and messages you send us.

Yes, you can ask us to correct inaccurate account details. We may request identity proof first, then update the record when the Terms & Conditions and applicable law allow the change.

Access may be paused if we need to verify ownership, check a payment concern, investigate unusual activity or comply with local law. We explain the clause involved when you contact support.

When terms change, we may place the updated version on the site or notify you through account channels. Continuing to use the account after the stated date means the updated terms apply.

Contact support through live chat or email and mention the clause, your registered mobile number and the account action involved. We will explain how that term applies to your record.

Open your account under clear terms

Check out help for term questions

Browse how we apply account terms

Data handling

Cookie records

Account security

Retention timing

Contact path

Change requests

Discover answers on account terms

01 Do the Terms & Conditions affect whether I can open an account?

02 How do the terms cover UPI, Paytm and PhonePe?

03 What account data can you hold under the terms?

04 Can I ask for my account records to be corrected?

05 When can account access be paused under the terms?

06 How will I know if the terms change?

07 Who should I contact if a clause is unclear?

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