Reference

Open Your Account With Clear Privacy Terms

Q: Can I request a copy of my account data?

Yes. Email privacy@surematka.net from your account email or raise a signed-in chat ticket. We may verify your identity before sharing records to keep your data away from unauthorised access.

Q: Who should I contact for a privacy complaint?

Send your complaint to privacy@surematka.net with your account email, mobile number and a clear request. We will check the account, record the issue and reply through a secure contact path.

Live Baccarat, Ganesha Fortune, Football Strike and Spribe Aviator sit inside one surematka account, so our Privacy Policy explains what data we collect when you open it and…

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Check How Your Data Is Used

surematka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account, we collect the data needed to identify you, run your wallet, keep session access secure and respond to privacy requests. This may include your name, mobile number, email address, device signals, login times, KYC documents, wallet activity and payment references linked

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to UPI, Paytm, PhonePe or Google Pay. We use this data for account access, fraud checks, transaction matching, support history, cookie settings and records required by applicable law. Access and eligibility depend on local law and are available where local law permits, so some checks may
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vary by state or payment route. We do not sell your personal data. Sharing is limited to service partners who help process payments, verify account activity, maintain security tools, host systems or answer your privacy request.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Reach Us About Privacy Requests

If you want to ask what data we hold, correct a record or request a copy, contact us from the same account email whenever possible.

Privacy email Write to [email protected] with your account email, mobile number and the exact privacy request. Do not send full card details, full UPI PINs or passwords in any message.

Chat request Use in-account chat when you are already signed in and need a faster privacy ticket. Our team can mark your request for data access, correction, cookie help or retention queries.

Account settings Open your profile area to update basic details, check active sessions and manage communication choices. Some changes need verification before they appear across wallet, KYC and support records.

ACCOUNT CARE

Control Account Data And Cookies

Our Privacy Policy is written around the parts of the account you actually use: login, wallet, payments, games, cookies and support.

Data we collect

We collect account details, device records, login history, payment references and game session data only where needed for access, transaction checks, fraud prevention, support and legal record duties tied to your account.

KYC handling

KYC files are used to verify account ownership and payment safety. Access is restricted to trained staff and service partners who need the record to complete checks or handle your privacy request.

Cookie controls

Cookies help keep you signed in, remember language choices and measure basic site errors. You can change browser settings, though blocking some cookies may affect login, wallet display or security checks.

Payment records

UPI, Paytm, PhonePe and Google Pay references are stored to match deposits, check withdrawals and handle disputes. We keep only the transaction data needed for account and legal purposes.

Retention periods

We keep personal data for as long as your account is active, a request is open or law requires records. When the purpose ends, we delete or anonymise data where possible.

Change requests

You can ask us to correct, access or delete eligible data. We may keep some records when required for payment matching, dispute handling, fraud checks or duties under applicable law.

Ask About Your Privacy Choices

These answers explain how the Privacy Policy works when you open your account, use payments, manage cookies or contact us. They are written for India account holders and should be read with the account terms. If your request involves access or eligibility, it depends on local law and is available where local law permits.

We collect the data needed to open and run your account, including contact details, login records, device signals, KYC files, wallet activity, payment references and support messages linked to your requests.

Payment references help us match deposits, check withdrawal requests, detect duplicate transactions and answer account queries. We do not ask for your UPI PIN or wallet password under this Privacy Policy.

Yes. Email [email protected] from your account email or raise a signed-in chat ticket. We may verify your identity before sharing records to keep your data away from unauthorised access.

You can update some profile fields in your account area. For locked fields, payment details or KYC records, contact support so we can verify ownership before making the correction.

Cookies may remember sessions, language choices, device security signals and basic interaction data. They help the site load account pages correctly, but you can change browser cookie settings at any time.

We keep data while your account is active, while a request or dispute is open, or where law requires records. After that, we delete, anonymise or restrict data where possible.

Send your complaint to [email protected] with your account email, mobile number and a clear request. We will check the account, record the issue and reply through a secure contact path.

Open Your Account With Clear Privacy Terms

Reach Us About Privacy Requests

Control Account Data And Cookies

Data we collect

KYC handling

Cookie controls

Payment records

Retention periods

Change requests

Ask About Your Privacy Choices

01 What personal data does surematka collect?

02 Why do you need payment data from UPI, Paytm or PhonePe?

03 Can I request a copy of my account data?

04 How can I correct my account details?

05 Do cookies track my game choices?

06 How long do you keep my data?

07 Who should I contact for a privacy complaint?

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